There are many ways how to deliver your damaged data media to us, however, always make sure you handle delivery with extreme care (media must especially be protected from static electricity) as you do not want to compound damage. Make sure you chose an appropriate container and filling for the inside (it is especially important it be resistant against mechanical shocks and other mechanical damage; use, for instance, unique plastic boxes for hard disks and bubble wrap). We need the media to be delivered even to make the diagnostics. In the Czech Republic, Slovakia, Hungary and Germany we offer you free pickup service.   Next step... You can find the detailed description of data recovery process here.